Infinite capacity single server queue with general distributed arrivals and exponential service (GI/M/1)

What is the primary advantage of using a general inter-arrival time distribution (GI) over a Poisson distribution in the GI/M/1 model?
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In the GI/M/1 model, what effect does increasing the service rate have on the average waiting time?
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What does the term 'M' represent in the GI/M/1 queueing system notation?
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How does the concept of 'first-come, first-served' (FCFS) scheduling apply in the GI/M/1 queueing system?
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